Search Resources (English): Workplace health, Atlantic Centre of Excellence for Womens' Health (ACEWH)

6 results


The challenges of studying the health of women working in call centres

Describes the methodological challenges of including a new group of women workers in an occupational health study.

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Published: 2002
Trying to work it out: Newfoundland women's experiences in small workplaces

Reports on a study of women's experiences in small workplaces, the difficulties associated with working in small workplaces, and how work in small workplaces affects health and well-being. Through a set of focus groups and interviews, this research examined the experiences of women who work or have worked in small workplaces in Newfoundland. Sixty women living in St. John's, Clarenville, Gander, Corner Brook, and Stephenville participated in focus groups and interviews. This report attempts to fill the gap in knowledge of women's health and experiences in the workplace. Most occupational health studies focused on large, male-dominated workplaces, despite a dramatic growth in the small business sector and the fact that women are represented in large numbers in small workplaces. Policy recommendations to come out of the study include paying attention to the 'small workplace' regarding workplace safety, better communication between departments of public health, workplace health and safety and workers rights, keeping employees informed of their rights and responsibilities, providing employee/employer support, and labour/occupational health and safety standards.

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Published: 2000
Who's on the line? Women in call centres project

Summaries research findings on women working in the call-centre industry. Examines job stress, coping strategies, and buffers experienced by these women.

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Published: 2000
Who's on the line? Women in call centres talk about their work and its impact on their health and well-being

Presents the findings of a study into the perceptions and experiences of female call centre workers about the ways in which this type of work might influence their physical, psychological, emotional and social well-being. The project explores job stressors, coping strategies and buffers experienced by female call centre workers. The qualitative inquiry used face-to-face interviews with 25 women who worked in a variety of call centres (sales and service, telemarketing and fundraising, market research and survey, as well as medical services) in the Halifax Regional Municipality. (See Details)

Published: 2000
Building alliances to improve women's occupational health
Presents problems facing women workers and how women workers have attempted to deal with them, with some indications of the important issues. (See Details)
Published: 1999
Trying to work it out: women's experiences in small workplaces
Provides a synthesis of research findings a study examining the coping and recovery processes of women of low-income status at–risk for/experiencing depression. (See Details)
Published: 2001